One number to call. Published response tiers.
After handover, the network keeps needing a owner. A DV&D maintenance subscription puts monitoring, a ticketed helpdesk and a monthly report behind your physical layer — with response tiers written into the agreement, honoured as written.
Essential
- Next-business-day response
- Quarterly physical inspection
- Ticketed remote support
- Annual handover-pack refresh
Plus
- 4-working-hour response
- Continuous monitoring & alerting
- Monthly report & review call
- Priority dispatch on-site
Critical
- Round-the-clock response target
- Spares held for your site
- Named engineer, direct line
- Change-window support included
Tiers shown are indicative and confirmed in your written agreement before any subscription starts. Response commitments apply to the physical-layer scope covered by your subscription; the tier you sign is the tier we honour.
Monitoring
Up/down state and threshold alerts on monitored equipment, so most calls start with us already knowing.
Ticketed helpdesk
Every fault logged, tracked and closed with a note in plain English — no vanished emails.
Monthly report
What happened, what was changed, what we recommend. Your network’s paper trail, kept current.
Start with a fixed-fee survey.
The survey fee is credited against any project work that follows.